MBI Terms & Conditions

These terms are divided into three parts:

Your personal statement
Your rights as a customer
Important notices and your declaration

 

Your personal statement

The vehicle will NOT be used for:

• The purpose of racing, time trials or any motorsport,
• The transport of passengers for hire or reward, such as taxi, Uber, rental cars and buses, or
• The transport and delivery of goods for hire or reward, such as courier vehicles. 

 

Your rights as a customer

Your insurance protection and additional benefits under this policy are in addition to your rights under the Consumer Guarantees Act 1993 (CGA). Under the CGA it provides that products sold to consumers come with a series of guarantees. The product must be of acceptable quality:

• be fit for their purpose – do all the normal things that people would expect them to do
• be durable for as long as most people would expect them to last
• be free from minor and major faults
• match their description (or any sample or demonstration model) 

If the product you have purchased fails to comply with any guarantee under the CGA, the retailer from where you purchased the goods must provide you with a remedy. The remedies offered depend on whether the problem is minor, or whether it is serious or cannot be fixed. If the problem with the goods is minor and can be fixed, the Retailer can elect to repair the goods, replace the goods (with identical goods) or give a refund. If the fault is serious, cannot be repaired or causes a safety risk, then you have the choice to; get your money back, get a replacement of similar type and value (if that is reasonably available to you) or keep the goods but get some of your money back in compensation.

For full information on the Consumer Guarantees Act 1993 visit: www.legislation.govt.nz/act/public/1993/0091/latest/DLM311053.html

The following is a summarised comparison between the cover (guarantees) provided by the Consumer Guarantees Act (CGA) and the cover provided by this Mechanical Breakdown Insurance (MBI). Please note this information is intended as a summary only. Please refer to the Policy Wording booklet for full policy terms and conditions which apply to your MBI cover. 

If you are not completely happy with the cover provided by this policy, you may cancel by giving notice of cancellation to DPL Insurance Limited within 30 days from the date of this agreement. This is provided you have not made a claim under the policy. We will refund any premiums you have paid us.

 

Important notices and your declaration

THE INSURER

Mainstream Insurance is a business division of DPL Insurance Limited, a licenced insurer under the Insurance (Prudential Supervision) Act 2010.

YOUR DUTY OF DISCLOSURE

You must tell us all information you know (or could reasonably be expected to know) which would influence the judgement of prudent insurer in deciding whether to accept your application, and if so, on what terms and at what cost.

Examples of information you may need to disclose include:

• Anything that increases the risk of a claim
• Any criminal conviction in the last 7 years or any imprisonment
• Any previous insurance claims
• Any refusal by another insurer to insure you on standard terms, or cancelled, refused to renew on standard terms.

Note these examples are a guide only, if you are not sure whether to disclose a particular piece of information, please ask. All information that you give us will be treated confidentially.

PRIVACY & DECLARATION

You have acknowledged that:

Personal information concerning me provided to Mainstream Insurance, a business division of DPL Insurance Limited, and its related or associated companies and my intermediary, whether contained in an application or otherwise obtained is provided and may be held, used and disclosed by Mainstream Insurance and my intermediary:

• To enable the policy to be processed, underwritten, reinsured and/ or accepted;
• The information provided in this schedule is held by Mainstream Insurance, PO Box 1232, Auckland 1140 and my intermediary.
• I have the right under the Privacy Act 1993 to request access to and request correction of any personal information held concerning me.

You have authorised:

• Mainstream Insurance to obtain from any person any information required to perform, or complete any of the purposes in connection with which I have provided personal information to them.
• Any such person to release to Mainstream Insurance any personal information that the person holds concerning me that is relevant for the purposes that they are seeking the information.

You have declared that:

• This schedule will form part of the contract of an insurance policy between me and Mainstream Insurance.
• All the answers in this schedule and on any attachment are complete and correct; and
• I have told the Mainstream Insurance about every matter that I know (or could reasonably be expected to know) that may affect the decision to accept the risk and terms of the insurance applied for.
• I agree to accept the terms, conditions, exceptions and definitions of the insurance.
• I accept that the full disclosure of terms, conditions, exceptions and definitions will be forwarded to me in due course. 

Policy Excess

For each unconnected mechanical breakdown, [$150 for standard and $300 for special/non-standard policies] will be deducted from the amount of your claim.

Claim Limit

The most we will pay for any claim under this policy is $6,000. Where we consider the vehicle is uneconomic to repair we will settle the claim as a total loss and pay you the market value of the vehicle up to the maximum claim entitlement stated on your policy schedule.

The most we will pay in total for all claims under this policy is limited to the market value of the vehicle.

DPL Insurance Limited financial strength rating

The Insurance (Prudential Supervision) Act 2010 requires all licenced insurers to have a current Financial Strength Rating, given by an approved rating entity. DPL Insurance Limited has been issued a Financial Strength Rating of B+ (Good), with an outlook assigned as ‘Stable’ by A.M. Best on 29 June 2016. The rating scale is: 

General exclusions

This policy does not cover:

1. any fault or failure of any component that existed prior to the start of the period of insurance, or;
2. rectifying any fault or failure of the design or specifications of a component including any component subject to recall by the manufacturer, or;
3. repairs that are claimable under any form of guarantee, insurance, warranty, or;
4. any costs incurred for routine, servicing maintenance, adjustment or tuning of the vehicle and repairs to components that require periodic replacement including (but not limited to) brake disc, brake pads and linings, clutch friction materials, drive belts, glow plugs, hose, spark plugs and leads, or;
5. repairs required from external events, accidental loss or damage, contamination, corrosion, defective workmanship, deterioration, fire damage, perishing, rust, theft, water damage, or;
6. repairs required from the incorrect use of coolant, fuel (including the incorrect use of biofuel, lead replacement fuel, low sulphur diesel, or wrong octane rating), lubricant, oil or any other fluid outside the vehicle manufactures recommendations, or;
7. repairs required from the misuse or neglect of the vehicle and/or where the vehicle is not maintained in accordance with the Vehicle Service Requirements of this policy, or;
8. the failure of the cambelt and or any consequential loss as a result of the failure of the cambelt, when the cambelt is overdue for replacement as recommended by the vehicle manufacturer, or;
9. consequential losses and loss of use of any kind, or;
10. incidental expenses incurred for toll calls, fax, carrier of delivery charges, storage costs and cleaning costs.
11. repairs resulting from any modification to the vehicle from the manufacturer’s original specification, or;
12. repairs to airbags and their components, audio equipment, batteries, communication systems, entertainment systems, heated seat components, keys and remotes, lights, navigation systems, visual and audile parking systems, or;
13. repairs to air bag suspension, bushes, body panels and their components, catalytic converters, chassis, exhaust systems, glass, paintwork, mountings, shock absorbers, sunroofs and their components, trim, upholstery and any other cosmetic components, wheels and tyres or;
14. repairs resulting from the failure of any plastic or rubber component due to gradual deterioration and any resulting damage, or;
15. any repairs carried out without our prior approval.

Vehicle service requirements

It is a condition of the policy that you or anyone acting on your behalf complies with the following service requirements. If you or anyone acting on your behalf breaches this policy condition, we may and at our sole discretion:

1. decline your claim in whole and/or part; or
2. cancel your policy.

Petrol vehicles must be serviced every 15,000km or 12 months, whichever occurs first, from the start date of the period of insurance unless otherwise specified by the manufacturer.

Petrol Turbo and diesel vehicles must be serviced every 10,000km or 12 months, whichever occurs first, from the start date of the period of insurance unless otherwise specified by the manufacturer.

The servicing of the vehicle must be carried out by an authorised service centre. You must:

1. meet the cost of the vehicle servicing, and;
2. make sure that the vehicle service is recorded by having the service coupons completed and stamped and you retain all vehicle servicing invoices.

As part of the service the following must be checked, replaced or attended to as necessary as specified by the vehicle manufacturer:

• Change oil and oil filter
• Check automatic transmission oil (as applicable)
• Check turbo oil feed (as applicable)
• Check air filter and fuel filter
• Check all fluid levels and condition
• Check braking system
• Check cambelt
• Check cooling system and hoses
• Check drive belts
• Check CV joints and boots
• Check steering system
• Check suspension system

In the event of a claim we may require the vehicle servicing information.